Moving FAQs – What You Need To Know

By Karen Thorogood | May 22, 2019

Moving FAQs – What You Need To Know

Moving is something that most people only do a few times throughout their lifetimes. It’s a major life event, with a lot of change, and often a chaotic time trying to plan and organise everything.

This leads to a lot of questions people have about the moving process.

At Optimove, we’ve got you covered and have compiled a list of the most common moving FAQs we receive about what you need to know before you move and on moving day.

Do you provide fixed quotes? How long are they valid for?

Certainly! You can call Optimove at 1300 400 874 or submit our quote form. We will provide you with a quote or arrange to send someone to inspect your home/office. All fixed-price quotes are valid for 30 days from the quote date.

Do you Provide a Furniture Disassembly and Packing Service?

Absolutely. We have a specialised packing/unpacking and furniture disassembly team. Just let us know what needs packing, and we can do this for you, either in advance or on a moving day – so that you don’t need to sleep on a mattress on the floor the night before your move!

Do you do removals on weekends or after hours?

Yes! We understand everyone has different schedules and can’t always take time off work just to move. This is why we are available 24/7 and 365 days per year – even on public holidays!

It’s common for most local moves to occur on the weekend, and we usually do office moves after hours or on weekends to minimise disruption. Whenever you need to move, we are here to help!

Do you provide free moving boxes?

We provide Premium boxes for any local Brisbane and Gold Coast moves. For interstate moves, we offer half-price boxes.

Are My Belongings Insured During Moving?

For all of our removals, your goods are covered by public liability and goods in transit insurance. We also include comprehensive insurance for premium interstate moves.

If you are moving locally or to the country, we can also include comprehensive insurance as an optional extra – speak to one of our teams to find out more.

Are My Delicate and Valuable Items safe while being moved?

All Optimove movers are professional employees trained in handling delicate and fragile items. We carefully move your most treasured and sentimental items and treat them as our own.

If you want us to pack them for you, we can individually wrap each item using industrial-strength bubble wrap for extra protection. We then place your items wrapped in felt blankets and securely fasten them in the moving truck or put them in a sturdy box depending on their size.

If you have any further questions, please get in touch with our friendly team; we will provide honest and clear answers. Either call Optimove at 1300 400 874 or contact us online.

My partner and I have just used Optimove removals for a double move – stuff out of my house to storage whilst another truck at his place to bring his furniture and belongings to here and more to storage. We went with them based on price and a promise of ‘great care’

The removalist service has been fantastic. The boys all moved fast on both crews, were so easy to deal with, and I’ll be honest I can’t remember the last time I saw everything plastic and or blanket wrapped so well to completely protect everything we have. I would HIGHLY recommend these guys. Jacqueline Nagle

“By far the best removalists I have used. Adam and Chris were fantastic. On time, polite, energetic, fast and careful with all of my furniture. Reasonably priced and very efficient .” Jessie Mariee Watson, 29 August 2016

“I couldn’t have been happier with my choice of Optimove to shift a lot of my precious belongings into storage. The removal team phoned me to give an estimated time of arrival and when they arrived no time was wasted. The 2 removalists were fast and efficient. I was very impressed and would certainly recommend them to anyone looking for removalists and would have no hesitation in employing their services again.” Sue Bertram, 19 August 2016

“Best removal company we have ever used. Optimove removals is a great moving company, two nice lads who moved at a good pace. Everything was well looked after and arrived in perfect condition. Very good prices, next time you are looking to move to a new location check these removalists out. Better than a hiring a truck and moving your own stuff by a long way. On time, polite, no hidden costs – the most energetic men ever!!!!!” Kirsten Maria Corin, 2 August 2016

“On Saturday just gone, Adam and Chris from Optimove did an outstanding job in moving us from Burleigh Heads to Cornubia. They worked tirelessly without stopping for 5-6 hours until the job was done, whilst taking absolute care of all our possessions. They were friendly, honest and just downright good blokes. I high recommend Optimove.” Glen Read, 18 July 2016

“Just wanted to take a second to say a big thank you to the team at Optimove. The guys that arrived on the day were so friendly, helpful and professional. I couldn’t believe that when they said everything would get wrapped and protected that it actually happened. I have moved several times in the past but I found these guys definitely stood out amongst the rest with their speed and professionalism…” Carly Turner, 9 July 2016

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